US Airways Complaint - US AIRWAYS SELL FLIGHTS THAT THEY CANCEL AT OUR WHIM
This airline has the worst customer service on the planet. My husband and I booked a trip to Bridgetown, Barbados on 10/23/09. We obtained a spectacular rate, and great flight times as well. There were several other carriers to choose from at similar prices booking that far in advance, however, US Airways had the best schedule to meet our needs. On January 7th, I called to confirm our flights. I was initially told it was a good thing I called as there had been some "minor" changes in our flight times. We were flying from Columbus, OH to Philly, then to Barbados. The customer service representative went through the first three flight changes, which were minor, then put me on hold. After quite sometime, she got back on the line to inform me that our "late night" return flight from Philly to Columbus had been discontinued. No weather issues. All US Airways. I was told that there was absolutely nothing they could do - we would have to leave our vacation a day early, offered to totally cancel our flights (tickets with other carriers now over $1200/ea) or offer a $64 refund for the Philly to Columbus portion of our ticket. Period. There is an American Airlines flight out of Barbados that would have got us home on schedule, however, US Airways refused to book it for us. Our only option is now to pay for an overnight hotel in Philly, and fly home the next day. US Airways sucks. Even if they could not do anything we suggested 1.) Pay for our overnight in Philly 2.) Purchase the American Airlines flight home or 3.) upgrade us to First Class, their customer service was not even remotely empathetic to our situation. It was basically that's the way it is. Unfortunately, America needs better legislation dealing with air passengers rights. Sadly, the airlines pretty much own us.