Comcast Corporation Complaint - Who's your customer?
PITTSBURGH, PENNSYLVANIA -- I have never been a fan of Comcast, however, it is the only game in town at the moment. I am patiently awaiting the availability of FiOS so I can dump Comcast. Verizon offers quality customer service.
What prompted this review? I had been experiencing intermittent audio problems over the past month so I called their customer service number. After being disconnected once, I finally spoke with one of their technicians. He was very pleasant and helpful, he sent a test signal and the audio issues were corrected instantaneously. He recommended that I make a service appointment since some of the equipment I have may be faulty, I agreed and set up an appointment for this past Wednesday (this is where things went south very quickly). I had to take time off from my job to meet the repairman between 4 and 6. The Comcast dispatcher called and indicated the repairman was on the way. I waited for about 15 minutes and then decided to go outside to see if he was in the front of my building. The truck was parked in front, in clear sight of the entrance to my apartment building. I noticed that the driver looked at me, put the truck in drive and waited for traffic to pass before he pulled away. I was able to approach the passenger window before he pulled out and knocked on it. He threw the truck into park, turned towards me with a look of disgust and proceeded to stare at me for a several seconds so I asked "are you coming in?". He got out of the truck, slowly walked around to where I was standing and continued to stare at me, I felt like I was back in high school and this guy was challenging me to a fight. I am a 61 year old professional and I felt threatened, my first reaction was that I was a victim of racial discrimination. He clearly had a problem with my my appearance and my attempt to stop him from leaving. After a minute or so of discussion, he said "I have another call", turned around, got in his truck and took off. This was a good thing, when I pondered the chain of events, I realized that I was better off not allowing this representative of Comcast into my home.
I then contacted Comcast's customer service and spoke with a pleasant customer service rep, when I indicated that I felt that I was a victim of racial discrimination, he suggested that I speak with his supervisor. His supervisor, surprisingly, contacted me within 5 minutes. He clearly was not trained in customer service, he defended the repairman's actions and after a minute of dealing with this jerk I asked to speak with his supervisor. His supervisor, again surprisingly, contacted me within 5 minutes. She was slightly better trained than her subordinate, however, she defended the repairman's actions.
This company clearly condones threatening behavior. They exhibit absolutely no customer satisfaction; no wonder there are hundreds of complaints on this site. Their charges and fees are inflated and very unreasonable. I would not recommend them to anyone, not even to a person I dislike.