Vista BMW of Coconut Creek, FL Complaint - Beware of Vista BMW Service
COCONUT CREEK, FLORIDA -- I purchased a Certified Pre-Owned 545i and also purchased the extended warranty from Vista BMW. My car just had the catalytic converter go out, and so I made an appointment with Jay to have it serviced. Jay is OK to work with, but imagine my surprise when I went outside to pick up my loaner vehicle and was directed to a Volkswagen. (????). I refused the car, went back inside to speak with Jay, and was informed since I was over the original 50,000 mile warranty, then I would then be a second-class customer and given a VW. I did not purchase a VW, so why would you expect me to drive a loaner VW. Even though I purchased the extended warranty from Vista, it did not matter. Jay says, "You are guaranteed a loaner, not what kind of car it might be." This is total BS, and the dealer is disingenuous, at best. To make matters worse, I was hoping to drive a relatively new 5-series, as I'd like to trade this one in, and get a new one. Now, what do you think the chances are that I will ever purchase another vehicle from Vista BMW? Zero, zero, and zero.
This is a classic bait and switch, and totally unacceptable. My wife drives a Lexus, and they treat her like a queen, even though she now has 100,000 miles on her RX 330. If only Lexus had a performance vehicle like the 545, I'd do it in a heartbeat. This is just totally unacceptable, considering the $62,000 I paid for the car. Just disgusting service. Be warned, or take the consequences.