NetZero Complaint - NetZero...Might As Well Talk To A Brick Wall !!!
A year ago, I subscribed to NetZero while staying at my Dad's house when my Mom passed away. Being that I was going to be there for about 3 months, and there was no Internet connections there, I decided to subscribe to NetZero and use them temporarily while I stayed there...until I got settled into a new place where I can use my SBC/AT&T DSL service.
NetZero offered a free trial period, after the trial I would be charged only $9.99 per month. Good enough for 3 months. I constantly had sign on problems and connection problems with them. But, I wasn't spending a lot of time on line anyway, mostly just at night, so I put up with it.
Once I got moved and had my DSL service transferred to my new apartment, I called NetZero to cancel. They told me I didn't have and account with them. I explained I did, and I've been using the service for two or three months. They checked and insisted that I had none. They said there was no record of it. I told them I didn't know WHAT their records showed, but I want to make sure I'm not charged any more monthly fees. They said I wouldn't be charged because there is no record.
Well...I KNEW there was record of it SOMEWHERE, since I was able to sign on. I uninstalled the program from my computer and didn't use it since I called them.
Next thing I know, I was charged for the $9.99. I called them and told them again, that I had canceled it...gave them the date and time I called and the name of the person I spoke with. I told them they said I had no account. I told this representative that they WILL credit back the charge...they said they can't...I said they WILL...finally they said they would. I wasn't convinced, I just felt they told me that to get me off the phone. When I didn't see any credit given after about two weeks, I called again. No record found of me ever calling and talking to them. After demanding that they connect me with an 'English speaking US Citizen who lives in the UNITED STATES' (yes, that's exactly how I made the request)...I finally got another representative on the phone. I explained the entire situation, she knew right away what the problem was and said, they always have "that problem with them" and she assured me that I would be credited and the account cancelled. I checked my statement and found the credits for two months on it and thought all was finally done.
THEN..today...a YEAR LATER I got the following Email sent to my SBC account from them:
From: NetZero Member Services
Subject: Notice of Account Deactivation
Date: Monday, January 25, 2010, 1:25 AM
Dear NetZero Member,
Our records indicate that you have not signed in to your NetZero Free Email account in at least one year. Please sign in at webmail. netzero.com within the next 30 days or we will have to deactivate your account.
Use the Member ID below to sign in to NetZero.
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Well of course I haven't signed on for a year....I CANCELED IT A YEAR AGO..not only did I cancel it but I had to call to cancel it THREE TIMES....I canceled it because no one there knew what they were doing and couldn't understand simple English. It looks like nothing has changed!