Comcast Corporation Informative - The trouble with subcontractors
Take it from me, someone with plenty of experience in Comcast subcontractors, the problem starts and ends with Comcast. I could go on and on about what goes on with that Company. To begin, they don't respect the subcontractors at all. And by that I'll explain: They have one of their "inhouse" techs come in and do a job, then when the complaints start coming in, they send a subcontractor to fix it. That poor soul will go in, and most of the time not even know what he's getting himself into. Follow me here. Their techs come in at $11 or $12/hour and rush through the job, screw it up, then leave. They are paid by the hour so they won't go the extra mile because they're on a tight schedule, but your DVR's, for instance are not working right. You end up calling to have them looked at and a new tech comes out. You won't usually know, but this is most times a sub. This sub is paid only for jobs completed. Meaning he has to get EVERYTHING right or not get paid. Now the sub is there instructed to do something like, "change the drop" outside of the house, not knowing there's an issue, or issues, that the last tech left undone. Now if that sub changes that drop, which is the cable running from the street or from the telephone pole, he better also finish what the last tech left or he'll be "Backcharged" for the whole job! He gets it wrong, and they'll send someone else to correct his mistake and charge him since he was the last one out the house. So what this does is put the Sub in a bad position with the customer right from the start! The customer is thinking he's here to fix everything on the list. But he's not aware of your list. In most cases the sub is trained better than the original Tech, because, after all, He will only be paid if the job is Completed. So he knows he better get it right or his time is a waste. So does he do the job in the small amount of time alloted, or does he have it rescheduled and noted in his "Symbol" so the next tech is aware of the problem? Most of the subs I know of just reschedule. They won't go down that path of the unknown. They might have 4,5,or 6 more jobs to go to and this work order was keyed up wrong so the amount of time estimated to do the job is also wrong. Just ask one of them if you get a chance. Unless they move as fast as they can and know they have it right its not going to be worth their time. Comcast knows how they use these guys. Its Big Business at its worst!
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