Dairy Queen, Inc. Complaint - Terrible treatment at Madison, AL DQ
MADISON, ALABAMA -- Yesterday afternoon my family and I headed to DQ for some ice cream. We arrived and placed our order with an unfriendly employee who didn't even respond when I said "thank you" as she handed me my receipt. We received our order that consisted of two blizards, two chocolate dipped cones, and a milkshake. We chose a table in the dining area, then sat down to begin eating. My daughter who is 8 years old started eating her chocolate dipped cone and it broke in half. At this time we discovered the cone hadn't been filled properly and all the ice cream had just been piled on top and hadn't gone down into the cone which was no big deal. In attempt to salvage her ice cream I approached the counter and took a very small cup from a stack and returned to the table and put my daughter's ice cream into it. The ice cream was salvaged and we continued eating our deserts. About ten minutes later when we were almost finished a female employee approached our table and stood about five feet away. She said "excuse me ma'am but for future reference you cannot just take a cup because we charge. 25 for them." I showed her my daughter's broken cone and tried to explain what happened and said that of course I would pay for the cup, but that the cone was defective. She replies "we you should have stood in line and waited and I would have told you that the cup costs. 25." She then accuses me of giving the cashier an "evil" look when I approached the counter. I told her I didn't know what she was talking about, but she kept insisting I gave someone a bad look. At this point I just said I will pay for the cone, I didn't give any look, and I want to speak with a manager. She informs me that the manager is the owner of the franchise and will be there shortly. I said okay I will wait. So she leaves and comes back with a number on a paper and says the manager won't be in until after 5 (three hours away) and that I should call at that time. I called twice after 5 P.M. and there was never a manager/supervisor on duty. I left a message to be called back and haven't heard from anyone. This afternoon I called yet again and still no manager. I contacted corporate headquarters and was told the franchise owner/operator who is also the absentee manager can basically do as he pleases. That it is "basically a mom and pop operation". I won't be giving any DQ my business in the near future.
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