Lumber Liquidators Complaint - Lumber Liquidators - Installation Policy - Is This Even Legal???
SAN LUIS OBISPO, CALIFORNIA -- Okay - so times are bad. Lumber Liquidators is opening a new store in our local area and is contacting possible Installers. My brother-in-law, who is a licensed flooring contractor, went to meet their On-Line Sales "Representative" and found out that their contract with local flooring people is less than desirable and very questionable?? Here's the deal: They said their pay scale is from $3.50 to $3.90 per sq. ft. for hardwood installation. That 15% goes directly to Lumber Liquidators and that 40% goes to this "Representative" - YES that's right - 40%.... so as I see it - the Licensed Contractor - who takes on all the responsibility of installing what could be substandard product is getting paid 45% OR $1.57 per square foot. Hmmmmm....wonder what kind of contractors are they going to get? Or, are they getting someone who just works under someone else's license?
The deals just keep on happening - don't they? Hopefully, if people really think they are getting a deal from LL then beware of the wolf in sheep's clothing -- a hardwood floor is a very expensive product to leave to an installer who's getting paid slave wages.
Company Response on 04/12/2010:
This is not how the installation program works and the claims made by the person posting concerns about LL are not true.
If you wish not to participate in the program, that's a choice, but posting inaccurate information is not helpful to consumers. The installation services come with a warranty, and some of the best local installers participate willingly with the program across the country and it's helped their businesses grow.
The market is competitive and consumers have choices and options. That's the American way!
Our organization does not mislead consumers and clearly discloses all terms and conditions, as does any provider of installation related services.
More Reviews on Lumber Liquidators: