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Tim Whitehead Chrysler Complaint - Tim Whitehead Chrysler Service

Review by rjones4 on 2010-01-25
ENTERPRISE, ALABAMA -- I had a HORRIBLE experience with this dealers service department today. In my opinion, Chrysler should re-think who they give a 5-star rating to.
My wife took her car there to have the windshield wipers fixed. She was told she had to pay 800 dollars to get a new module before they would work again. I assumed someone had taken apart the wiper motor and checked the voltage coming from the wire and maybe tested the wiper motor by applying voltage to it. I assumed wrong.
When my wife picked it up, there was no change in the problem, the windshield was broken, and she paid the $800.00. The dealership agreed to replace the windshield and told her fixing the windshield wipers would be even more money.
I lifted the hood that evening and saw that they had not even looked at the wiper motor. No one ever tried to troubleshoot or find out if the bad wiper motor caused the module fault. It was simply easier to change an expensive part and ask for more.
When I explained to the manager that I believed they had done unnecessary work and I believed they were not telling me the truth, he threatened to call the police because I insisted they were not telling the truth.
I believe that they knowingly stole from me by not fixing the obvious problem. Here I am $800.00 later with a bad windshield wiper motor, a broken windshield, and a general manager threatening me with arrest for complaining about their shoddy work.
Comments:2 Replies - Latest reply on 2010-01-25
Posted by GenuineNerd on 2010-01-25:
For much less, you could have gotten a wiper motor from an auto parts store and installed it yourself...wiper motors are typically easy to get at.
Posted by MRM on 2010-01-25:
Replacing the rear wiper motor in a 1999 Dodge Caravan is pain in the booty.

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