Vitacost.com Complaint - Beware of Vitacost shipping
BOCA RATON, FLORIDA -- I have been a customer of vitacost for well over 2 years. When I place my orders I order with the expectation that an order will be shipped within 24hrs as indicated on their site. however, they neglect to inform the customer that shipping carrier choice is their option. The majority of health & beauty sites that I have dealt with, automatically ship via UPS unless faster shipping is chosen. I recently ordered $156 of product. The site specified that 2 of them would not be available until a week later which was fine. Everything else would be shipped within 24hrs, I paid for shipping twice for 2 orders. Vitacost shipped the first order UPS & put a tracking # on the site. They included one of the items that wasn't supposed to be available until the later date which was not right. I received the box in 4days. I realized on delivery that the 2nd box would include vitamins that I desperately needed which was 16oz and should have been included in the first box and shipped UPS since it was 1-lb weight. Vitacost specifies that items under 1 lb are shipped using a postal svc company "Mail Innovations" so my order should not have shipped with them. No tracking info. was provided on the site for the 2nd box! after calling customer svc, I found out Vitacost chose to send the 2nd box by postal mail with no expected delivery date &Cust svc could not provide a delivery time frame. I was unable to track the pkg using the tracking # given by customer svc & unable to reach anyone at their carrier, Mail Innovations. This is the 2nd time Vitacost has done this with my order. I'm still waiting for my order. On an order placed in July '09, Vitacost chose to send by postal mail, the same carrier. I was again unable to track the order, I had to leave on vacation, and the package never arrived. I was however able to have my credit card credited. I am annoyed and thoroughly disgusted with the shipping policies, the lack of helpful knowledge of the customer service reps, and the inaccessibility of a viable outlet for complaints and resolutions. Shows how this company cares about customers. It is not worth the hassle to shop here. There isn't even an email address other than within the site to their customer service. Oh, I happened to locate an email address from another disgruntled customer's review. I wish I had read resellerratngs.com before I chose to shop here & stress myself. Do yourself a favor & check them out before ordering.
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