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McAfee Complaint - Don't go with McAfee.
Complaint
My father has had McAfee on his computer for the past several years now without any problems, so when I was able to get an internet connection on my laptop, I downloaded and installed the program. It was all right for the first few months, then I started having issues of verifying my subscription, and keeping my system protected (which to me made no sense). Then one day while on a game forum, a program installs itself onto my computer that demands that I buy its deluxe package to protect my system. I did a little research on my dad's computer (since it was randomly blocking websites on mine) and found it was a virus. McAfee gave me few options; all of which cost a large amount of money, so I opted to run a System Restore, which was absolutely free and got rid of the virus.
Next few months pass without a hitch when BAM, hit with not one, not two, but 12 trojans. McAfee was able to get rid of some of them, but for the ones left over, said "Restart and scan". I did...and got the same message. I did another System Restore and continued on without any more problems for about two weeks.
The next virus that I was infected with was not very nice. It installed itself without any notice, demanded that I download another program, blocked my internet access and almost all of my programs and applications; including system restore. I called McAfee (who hide their number oh so well), was scripted by a foreigner who could barely speak the language, and was told that they couldn't do anything, but had experts that could for $90. I semi-politely said No.
A close friend of mine works for a local computer repair shop, and was able to look at and try to clean my system, but wasn't able to get rid of the virus. I had to wipe my hard drive, and since I had no back-up, all my files were gone.
I've been able to convince my dad with this experience to ditch McAfee and try another software, which he refuses to do until our subscription is up.
Next few months pass without a hitch when BAM, hit with not one, not two, but 12 trojans. McAfee was able to get rid of some of them, but for the ones left over, said "Restart and scan". I did...and got the same message. I did another System Restore and continued on without any more problems for about two weeks.
The next virus that I was infected with was not very nice. It installed itself without any notice, demanded that I download another program, blocked my internet access and almost all of my programs and applications; including system restore. I called McAfee (who hide their number oh so well), was scripted by a foreigner who could barely speak the language, and was told that they couldn't do anything, but had experts that could for $90. I semi-politely said No.
A close friend of mine works for a local computer repair shop, and was able to look at and try to clean my system, but wasn't able to get rid of the virus. I had to wipe my hard drive, and since I had no back-up, all my files were gone.
I've been able to convince my dad with this experience to ditch McAfee and try another software, which he refuses to do until our subscription is up.
Comments:
Posted by KenPopcorn on 2010-01-26:
OK, you do understand that trojans and malware (your first example) are NOT viruses, and that McAfee is an antivirus program? There are other programs out there that are inexpensive (or free), like Spyware Doctor, or AntiMalware that will help you in these situations.
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