Expedia.com Complaint - Unprofessional Expedia behavior leads to big inconvenience
WASHINGTON -- I have paid through Expedia web site four e-tickets one two days before travelling.
I got a call from them the same day to confirm the booking and the flight fair and of course my bank account got debited the same moment I paid for the tickets
The next day, unpleasant surprise: I got an e-mail from Expedia that mentions my booking was cancelled and here is the mentioned reason
Your Expedia.com® Purchase: 1307716XXXX has been cancelled due to one or more of the following reasons:
• We were unable to authenticate the credit card.
• We were unable to authenticate the card holder.
• The purchase was declined by the credit card company.
• Account History.
Please reply to this e-mail if you think there may be a mistake. We are happy to work with you to rectify any discrepancy. Since we have been unable to contact you via the telephone numbers listed in your account, please reply to this e-mail with the telephone number we can reach you at and the best time to call. An Expedia® Transaction Processing Representative will contact you at the time you specify.
I replied back and got the following mail:
Dear Expedia Customer,
We have reinstated your transaction. Your original payment was refunded to you and should show up on your bank statement within 3-7 business days. However, you will need to rebook with us. We apologize for the inconvenience.
Why? Because Expedia could not get the travelling fair they were advertising for in their web site and simply they cancelled my booking