Thrifty Complaint - Charged for something I NEVER agreed to
LOS ANGELES, CALIFORNIA -- I was in for a convention in Anaheim, but flew into Los Angeles. I got a package through Expedia and PAID for my rental car with Thrifty within this vacation package. Upon my arrival to Thrifty the clerk asked my boyfriend and I if we wanted any addition coverages and we specifically said NO. We had our own insurance and we were only driving to Anaheim and parking it at the hotel anyway. The clerk asked my boyfriend to initial where he was told, next to the declined areas. Before he signed anything, I asked twice if we would be billed for anything. He said no, just if we violated any state laws. I purposely asked for a third time because he barely spoke English and he said no, the only thing on my credit card was a $400 hold in case we didn't return the car. Fine, little did we know what PPP and LDW1 means we trusted the clerk and initialed where he asked.
The day we returned the car, I asked the guy who was looking over the car if we are getting charged for the 5 days we rented the car. He said no. I got a receipt and it said net owed ZERO. Great, I wasn't lied to.
Little did I know returning back from my trip, I was doing my bills and I happened to look at my credit card statement. 2 days later I was charged $146.63 for something I agreed to. I called customer service and this woman was RUDE and I told her to not take that tone with me and told her I didn't agree to anything. She then sends me of a copy of the receipt I already had.
My boyfriend looked over both receipts and we found that we supposedly agreed to liability insurance and Loss Damage. WE HAVE INSURANCE, why would we get double what we had??
These initials that they have on the receipt forms are completely bogus and doesn't tell you anything (UMP SLI PPP). This clerk make it clear that we declined and waived all extra costs, yet we get billed and now this is my problem??? Guess again, the BBB is next to know about this.