Riverchase Kia- Pelham Complaint - Terrible Service!
PELHAM, ALABAMA -- The service manager is unbelievably rude and talks down to people. I have owned my car for 4 months and have had to take it in 3 times and have had AWFUL service every single time. The first time I had to take it in was because the rain guards on my windows were falling off after 2 weeks of owning my car. (Since then, they have fallen off AGAIN and I had to have them completely removed and found out when the service dept. "fixed" them the first time, they just super glued them back on... and super glue does not come off of a car.) The service department had not put them on properly.
The second time, it was an electrical issue but the service manager told me I was an idiot because the problem would not happen while my car was in the shop. I also asked them to wash and wax my car. When I picked it up (after having to call to see if it was ready... I never received a phone call from them like I was told I would), there was dried wax caked all over my car and the inside was FILTHY! This last time I took it in was because the check engine light was on and, again, never received a phone call to come pick up my car. When I called at 4 P.M. to see if it was ready, the service manager proceeded to yell at me when I questioned him about why I never received a call telling me my car was ready. I met several people in the waiting area and they all have the same complaints about the service manager, John... he's just simply rude and thinks he is better than everyone.
When I complained to the dealership manager AND John when I picked up my car, I was never told "I'm sorry"... just had the loaner car keys snatched out of my hand (which was given to me on an empty tank of gas so I had to use my own money to put gas in THEIR loaner car... same thing happened to me last time I got a loaner from them) and they told me to leave. I will NEVER go back and hope my story enlightens others so they will stay away from this place also!