Best Buy Complaint - Best Buy IPOD SCAM - IPOD Lost or Stolen by Geek Squad Replaced by refurbished crap
JACKSON, MICHIGAN -- Just like Rosenburg, Tx; I had an IPOD with a non-charging battery. Could put it on the charger for 24 hours and it would not hold the charge. Having purchased the Ipod and my 2yr. extended warranty at Best Buy, I returned to the store sure that they would help me. I was told by the Geek Squad agent that the device would have to be sent back to the manufacturer and I would receive a brand new Ipod sent to my home in one week. I waited one week and called, nothing. I waited a couple more days and called still nothing. By this point very angry I called every day. I was told to check out the Geek Squad website which turned out to be their undoing. It was nearly 3 months before I had any word and I had to threaten to sue to get that. They did not have any info on my ipod or my ipod anywhere at all. "It seems to have been swallowed up by our system." one of them told me.
It was very fortunate for me that I'm such a stickler for keeping receipts. I kept all the info on the original purchase and warranty and when I dropped off for repair. I also got copies from the Geek Squad website info which informed us that on 11/23/09 the device was picked up by the customer.
If I picked it up why am I still searching for it? They didn't care about the website since they don't use it in the store. I complained to Geek Squad, to Best Buy store manager and to Apple. They were rude and suggested that someone else in my family picked it up for me.
I told them that I'm the one that handles the business in my family so I'm the one who would have picked it up. He said I'd have to give him 24-48 hours to escalate the problem. Five days later I get an automated call to pick it up that it was ready. I call them because I'm away from home, to let them know I'll pick it up by Tuesday. Theagent tells me I have five days or it will be sent back.
I picked the Ipod up Tuesday afternoon and it's not at all what was promised. After 2 1/2 months of waiting and putting up with them I get a refurbished piece if junk. I was promised a brand new device in one week and I got a hand me down in 2 1/2 months.
Best Buy, Geek Squad You can all suck it!!!!!!!!!!!!!!!!!!!