Honda Complaint - Horrible Customer Service
NEW JERSEY -- I called Honda today to make a payment by phone and inquired about having two fees waived on my account. I had spoken with a different representative about a week earlier who very kindly implied this wouldn't be a problem. I politely inquired again today with another representative who was nothing but rude, obnoxious, and condescending. When I asked to speak with someone else, instead of being helpful, which is his job, he just proceeded to be even more rude. I have been a Honda customer since 2005 and considered renewing my lease or financing a new one as my lease matures in a few months. I can't imagine having to put up with this kind of service for even one more month. It is amazing how it only takes one person to change ones mind. In this economy where so many people are struggling, myself included, companies should be struggling to work hard to simply keep their customers, let alone keep them happy. I will start looking into Toyota now, I can't imagine their service could be any worse.