Extended Stay Hotel - Woburn, MA Complaint - Do Not Stay Here! Dishonest And Rude Management!
WOBURN, MASSACHUSETTS -- My husband and I came to Extended Stay Hotel Woburn, MA for work and in-fact we booked a room for couple of months. First and Second floor are a "totally non smoking floors" but Hotel Staff are not enforcing the rules and do not do anything to protect their non-smoking guests. People (mostly construction workers) are smoking regularly in their non-smoking rooms on a completely NON-smoking floor and although the Hotel Management say they really care, in fact nothing happens..despite my numerous complaints. They are not cooperative at all.If you complain they'll be quick to show you the door. Now, cigarette smoke is everywhere and on my last attempt to speak with the FD staff, the operation manager suggested we change hotels, instead! How insulting is that?! Other problems include: the hot water in the shower is not hot at all - just lukewarm in the middle of winter. The beds are hard and cheap, and A/C extremely noisy. With that being said, do yourself a favor and stay away from this property- you get the feel that you're in a cheap motel with extremely bad/ tobbaco odor in the hallways. HORRIBLE!