Mexicana Airlines Complaint - Mexicana Airlines Sucks - horrible customer service
DON'T FLY MEXICANA AIRLINES!
I flew into Mexico City on a layover to Bogota. My luggage never arrived and I was assured it would follow the next day to Bogota. That never happened. I spent HOURS in Bogota dealing with the Mexicana agent (luckily, a friend was fluent in Spanish and was able to translate otherwise, this would have been a completely lost cause). Hours LATER, the agent took me to look at the lost luggage section but my bag wasn't there. She assured me she would contact me the next day with information, but that never happened. Incidently, Mexicana had 6 computers in the office in Bogota and all were turned off save one. The woman was looking in an old paper book... in this day and age? Paper?
Long story short, my luggage NEVER arrived but instead, SOMEONE ELSE'S LUGGAGE was sent to my house with MY TAG on it. The tag was in perfect condition so someone at Mexicana intentionally took my tag (with my address and phone number on it) and put it on another bag. I refused that bag, obviously, but have never seen my bag since. Totally disappeared.
Don't fly Mexicana - it's a terrible airline, customer service is a disaster, and if you have a problem, God help you. You're screwed. Also, it's NOT cheaper... Just fly with someone else. Lots of carriers have problems, but Mexicana is just a disaster. Developing world quality airline. Sorry, but it's just terrible.
Oh, and Mexicana overbooked my flight back from Bogota to Mexico City. A nice woman gave up her seat for me because she knew I had a connection in Mexico City, but the other traveller behind me was left in Bogota crying. She missed her connection back to New York.