Travelocity Complaint - Nobody wants to take responsibility.
I had to change a flight and so I got a credit in the form of a Miscellaneous Charge Order. I had a credit of $500 to use within a year. I was told that I had to send in the MCO before making my booking and then Travelocity would then get back to me and make the booking. Everything went awry. I sent the MCO to the office in San Antonio (Crosswinds) but they didn't bother to pick it up. I tried and tried to chase up on it and I couldn't' get through to anyone to find out why the MCO had NOT been picked up. I made loads and loads and loads of phone calls but they were all in vain because nobody understood my problem. I eventually got in touch with someone who understood me and made my booking. She said that she would send me the reservation and all the details, and she told me that I still had credit left over to use within the next year. I received nothing in my e. mail account. I called Travelocity and they didn't understand me. They said they had no record on me and that they could not help me. I then eventually called Continental and they found my booking under the Continental website. If Travelocity made the booking for me, then why didn't they have any record of it???????? Travelocity is absolutely ridiculous and they just give you the run around. Half of the people you talk to are polite but don't understand. Half are just plain ignorant and impatient. I give up with Travelocity. I'm at my wit's end.