Network Solutions Compliment - Great customer service
I recently attempted to switch my domain registrar from Network Solutions to Yahoo! I like Yahoo!'s user interface much more and they're generally not as stingy when it comes to the cost of add-on features (whoIS privacy, etc).
The problem was that the authorization code that Network Solutions generated for me to intiate the domain transfer contained symbols, particularly an underscore and a plus sign, which Yahoo!'s server instantly spit back out at me, claiming it was incorrect. Yahoo!'s e-mail support was a joke...a lengthy description of the problem resulted in a copy/paste response from their website FAQ which had no relevance to the issue at hand.
I got on the phone with Network Solutions...the wait time to get an agent was a bit lengthy (roughly 20 minutes) but it was well worth it. The agent was knowledgeable and offered to escalate my issue to the proper department to have the symbols removed from the transfer authorization code. I went ahead and just canceled the services without doing a transfer and hoped that I could simply restart the domain name with Yahoo!, which I was able to do.
Particularly, I'm pleased that I didn't have to suffer through a sales pitch after informing the representative of my intention to use a different registrar. He accepted the fact that I just like Yahoo!'s user interface much better.
Lastly, I inquired about a refund since I paid to have my domain with Network Solutions until 2014. The agent said he couldn't promise a refund but would go ahead and put in a ticket request to have one issued back to me for the time I had remaining.
I logged into my PayPal account today to see my prorated refund returned to my account.
All in all, great customer service from Network Solutions, even though they knew I was leaving them. Even though I left, I hope my positive feedback will get them more business!
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