HotMovieSale.com/BestBrandValues Complaint - Scammed by HotMovieSale.com
I ordered a DVD from HotMovieSale.com in December 2009. It was for a Christmas present for my Son. According to the information listed, it wasn't due for release until December 23. I was enticed to buy from them because they offered a $5 discount and free-shipping for first time buyers. The following week I received an e-mail notice that the video hadn't been sent yet. I continued to receive these notices for about a month. Finally I checked my HotMovieSale.com account to see if I could find any additional information as to why there was a hold-up. The account information stated that the order had been cancelled. I never received an e-mail or any explanation for why the order was cancelled. I then checked my checking account and found that I had been charged two payments of $9.95. The original price of the DVD I never received was $14.95 and I was astounded that I had already been charged $19.90 for a DVD that I will never see. I thought a mistake must have been made by the company but was shocked when they sent me an e-mail explaining that I had signed up for Best Brand Values and had agreed to pay a monthly fee. This is a blatant scam. Have you ever heard the old adage "read the fine print"? Well, obviously HotMovieSale.com/Best Brand Values is taking advantage of consumers by making a blatantly deceptive offer in which somewhere there is wording to the effect that their is a monthly charge. Then they don't send you the movie you ordered and they pocket the monthly charge money. I was lucky that I noticed this charge was coming out of my account and after receiving this latest e-mail from HotMovieSale.com/Best Brand Values, I cancelled my membership. Honestly, I had never even heard of Best Brand Values until they told me I had signed up for a monthly membership. I certainly read things (I thought) very carefully before signing up for anything. Unfortunately, I wasn't expecting such a scam from a video retailer. The information is there. But it is not made obvious to the consumer. It is very deceptive. This is just a warning to anyone who is considering buying anything from this company. Read the fine print.