Verizon Complaint - OUT OF COUNTRY OVERCHARGE/DO NOT USE THE CELLPHONE
I went on a cruise out of the country and called Verizon to see if I could use my cellphone on the islands I was going to. I specifically stated the islands I would be visiting. I was told that I had coverage for those islands and could use the phone to call the states while on the islands and on the ship. I later received a bill for $1,200.00 for out of the country calling. When I called and spoke to customer service I was told I could use my phone, but not for the islands I had initially inquired about. What???? They totally switched on me. If they would have been truthful I would not have used the phone because I had someone that had a phone that I could have used without that problem. Verizon is a liar and I had to pay $1,200.00 because of their lies or have my credit messed up for non payment :(.