HSA Home Warranty Complaint - Avoid HSA They Don't Cover Much
WISCONSIN -- Recently bought a house and decided to get the warranty from HSA. Had the furnace tuned up from a local company, I figured it probably needed to be done. They replaced the ignitor while they were here. Two weeks go by and I have no heat. HSA says you have to call them first!!! They send out this joke of a company the guy arrives here and says well that’ll be $95 call your local company and tell them they need to replace your ignitor. GRRR!!! Then like Michelle my garage door opener goes out. I file a claim online because the hold times were approaching 10+ minutes.
Overhead Door Company comes out looks at opener says it’s so old they can't get parts for it. Call HSA, “it doesn't have the sensors at the bottom of the door we aren't covering it. OK thanks, and as if it weren't bad enough not even a week goes by and the furnace stops again. I call HSA and tell them the heat is out I don't want your Crap company you sent out here the last time I am going with nice local company. They say ok, tech shows up on a Saturday, replaces inducer motor $303, Pressure switch $69.54 Sat fee $52.50 1 hr labor $120.00 Total w/tax $572.84 Ok I paid for this out of my pocket because I went with my own company.
I get a call on Monday broad says hi sir we are only approving approx $220 because we never authorized tech out on a Saturday and we could get the part from Carrier for $220 ok, So its 7+ outside and you wanted me to wait till you ordered the part in from the manufacturer. Well yes sir. Actually we need you to fax your receipt so we can issue you a check. Yeah stay away from HSA they don't cover anything!!! They asked the HVAC guy if it was due to normal wear and tear. Ummmm what isn't its mechanical the stuff goes, I won't recommend this company ever!!!!!!!