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HSA Home Warranty Complaint - AVOID HSA THEY DONT COVER MUCH
Complaint
WISCONSIN -- Recently bought a house and decided to get the warranty from HSA. Had the furnace tuned up from a local company, I figured it probably needed to be done. They replaced the ignitor while they were here. Two weeks go by and I have no heat. HSA says you have to call them first!!! They send out this joke of a company the guy arrives here and says well that’ll be $95 call your local company and tell them they need to replace your ignitor. GRRR!!! Then like Michelle my garage door opener goes out. I file a claim online because the hold times were approaching 10+ minutes. Overhead Door Company comes out looks at opener says it’s so old they can't get parts for it. Call HSA, “it doesn't have the sensors at the bottom of the door we aren't covering it. OK thanks, and as if it werent bad enough not even a week goes by and the furnace stops again. I call HSA and tell them the heat is out I don't want your Crap company you sent out here the last time I am going with nice local company. They say ok, tech shows up on a Saturday, replaces inducer motor $303, Pressure switch $69.54 Sat fee $52.50 1 hr labor $120.00 Total w/tax $572.84 Ok I paid for this out of my pocket because I went with my own company. I get a call on Monday broad says hi sir we are only approving approx $220 because we never authorized tech out on a Saturday and we could get the part from Carrier for $220 ok, So its 7+ outside and you wanted me to wait till you ordered the part in from the manufacturer. Well yes sir. Actually we need you to fax your receipt so we can issue you a check. Yeah stay away from HSA they don't cover anything!!! They asked the HVAC guy if it was due to normal wear and tear. Ummmm what isn't its mechanical the stuff goes, I won't recommend this company ever!!!!!!!
Comments:
Posted by jktshff1 on 2010-01-27:
I keep an emergency fund on hand for the house. Generally @$1,000.00. Covers most problems that might arise. Homeowners insurance usually covers what that won't.
Posted by biomajor on 2010-01-27:
When we bought our house 9 years ago, we also had them for the first year. I only called them once in that year. The upstairs tub was leaking into the ceiling in the kitchen. I'd been using the tub for about 8 months at the time I called them. They sent out their person, they investigated and discovered that the rubber gasket around the overflow thing on the tub was gone. These people refused to pay for the service call or the simple repair unless I let them cut a hole in my kitchen ceiling to look for the remnants of the gasket to prove that it existed in the first place!! Ridiculous!!!
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