4
Helpful
Votes

eMerchandizers.com Complaint - False Advertising

Review by semenyns on 2004-09-16
I joined eMerchandizers.com, It is a Auction Site for Wholesale Products, Dropshipping etc...
I bid on two Auctions and was the winning bidder and Paid immediately on both Auctions.
Auction 1 Arrived and while I was happy with the quality, I had to pay over $200 for Customs.
The Auction I REALLY Wanted was #2 for 100 DVD's. I waited and they finally arrived. I was soooo happy. Then I opened the package and they were damaged, there were duplicates (Auction stated no duplicates), they were so old that none of the names were recognizable.. To name a few complaints. So, I contacted the Company via phone (They have no E-mail) and was told that they haven't had a complaint about the seller. After a second call, they finally explained a Dispute procedure which is rather unfair and impossible. I contacted my Credit Card Company who have been more than helpful.
I faxed the dispute form and have had many converstaions with the guy at eMerchandisers, one of which he was Rather Rude..
Finally today I am told that they would do a refund, I have to pay more money to ship these DVD's to Florida (even though they were shipped from Las Vegas), and then wait for the seller to call and comment on the shipment and then they are suppost to refund. Its more hassle than its worth and I am still out money.
The other things is the company is under AGS Distributors, and my Credit Card Company Rep spoke to the Supervisor and told me that they have had many complaints regarding this company.
I will let you all know if I ever get my refund (from them or if my CC Company has to do it for me) and I suggest no-one use their services. They have bad customer service and Falesly Advertise Merchandise to get people to bid.
Comments:4 Replies - Latest reply on 2005-09-15
Posted by Anonymous on 2004-09-17:
Sem...I tell you, sell books like my daughter. I bought her a book at the dollar store for $1.00 she sold it for $15.00.
Posted by semenyns on 2004-09-17:
I appreciate the advice but this is about something I bought, not something I wish to sell. Books may work for your Daughter but not for me or my Business at this time. btw, What is your Daughters Ebay Username. I may be interrested in getting some Books for my own use if she has some good ones for sale.
Posted by TXRoadTrip on 2004-09-17:
Write the attorney general for their state.
And send in a complain to the FTC http://ftc.gov
Here is their domain registration info.
Also write them a letter backing up your conversations with them.

Domain name: eMerchandizers.com

Registrant Contact:
AGS Industries
Domain Manager (domains@agsind.com)
+1.8563740800
Fax: none
9 S. Black Horse Pike
Blackwood, NJ 08012
US

Administrative Contact:
AGS Industries
Domain Manager (domains@agsind.com)
+1.8563740800
Fax: none
9 S. Black Horse Pike
Blackwood, NJ 08012
US

Technical Contact:
AGS Industries
Domain Manager (domains@agsind.com)
+1.8563740800
Fax: none
9 S. Black Horse Pike
Blackwood, NJ 08012
US

Billing Contact:
AGS Industries
Domain Manager (domains@agsind.com)
+1.8563740800
Fax: none
9 S. Black Horse Pike
Blackwood, NJ 08012
US

Posted by JKundert on 2005-09-15:
I used this company for several months never really ordering anything from them but using their site to run some ebay auctions as they are supposed to dropship for you when you sell something. Well pretty soon I went to their website after paying about $49.95 to become a distributor and also paying $10 per month they decide to supposedly move their offices and during this time they took their site down for repairs and said it would be a little longer for them to revamp their site but guess what now their gone and so is my money. I would stay away from this company if they come back.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.