Sirius Satellite Radio Complaint - Why do the call it "Customer Care"?
I was convinced to buy a lifetime SIRIUS subscription on a leased vehicle, with the promise of the ability to transfer it to other leased vehicles up to three times at no charge.
Guess what? That's not true at all.
In fact, when I called to stop the service on my OEM radio, I was told that they could not turn it off - EVER! Also, was told that I should have read the terms and conditions, not listened to their sales representative.
They also told me that the terms were read to me and they have it on tape. I asked them to produce that, since I would never have agreed to buy a lifetime subscription that I could only use for two more years, before I turned in my leased vehicle. They can't do that, since it never happened.
My new vehicle (exactly the same make & model as the old one) now has XM, so they can't /won't help me. The very nice, non-English speaking customer service representatives are all very sorry that they can't help me.
I should have just continued as a monthly customer, as I was from the inception of SIRIUS, since it would have saved me over $100. Oh, and by the way, NEVER ask for refund, b/c apparently their software is unable to process a refund. Money only seems to go into this company, but they are not using it to hire anyone who actually can or wants to actually help customers.
You'll have to really want to contact them via email, as they will provide you the wrong email address to customer care.
Intentional? Not sure.
I do know that I tried to send an email via the customer service portal on their website. Unfortunately, that form sends to a @siriusxm.com extension, which does not work.
Customer service provided me with @Sirius.com, which does not work.
I looked on their website and found @siriusradio.com. Guess what? Doesn't work.
I finally found the @Sirius-radio.com address, but it is only listed if you want to advertise with them. This address does work: customercare@Sirius-radio.com.
I find it interesting that all addresses for them don't function, unless you are trying to provide them with revenue.
Good luck getting any actual customer service from them, at any contact point.