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Penn Warranty Company Complaint - Slow, deceptive and low quality

Review by Fin-atic on 2010-01-28
WILKES BARRE, PENNSYLVANIA -- Where to start with these guys. Everything seems great at first. You see the list of things covered at what seems to be a reasonable price. Here's what they don't tell you.

1. They don't care about quality. They are only interested in using whatever the cheapest Chinese-made part Napa has on their shelf. No OEM specs or quality here. You're rolling the dice every time. Maybe it's up to spec, maybe it's not.

2. Every step of the process must be sent to the home office for verification. The mechanic can't even open the tranny up to see what's wrong without getting permission from PWC. This turns a 4 day repair into a 3 week ordeal.

3. Yes, I said 3 weeks. Don't expect to get your car back any time soon. In fact, be sure you have a friend who's willing to drive you around for nearly a month.

4. They don't communicate. Ok, so your mechanic has opened up the tranny and looked inside. He has faxed (Yes, PWC still uses faxes) the estimate for repairs over to PWC. You must make sure you stay on the PWC adjustor or they will let it sit for DAYS before getting back to the mechanic. Meanwhile you're riding your bike down the Blue Route to get to work.

5. They only cover $75/hour labor. Good luck finding one for less than $90/hr these days. And guess who makes up the difference? To be fair, this is spelled out in the fine print, but they certainly don't advertise it.

In short, PWC will get your repair done, but it will take forever, there will be additional cost to you, and there's ZERO guarantee of quality. I suppose it's better than a kick in the head, but not by much.
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