Cricket Complaint - Do Not Get A Cricket Phone!
Please beware of Cricket Wireless. I specify Wireless because that is all I have experience with. I was in need of a new (cheap) phone. I researched Cricket (even chatted with a representative on line). I read all the fine print available and figured the reason it's so cheap was because of poor coverage. As long as it covered me I was fine with that. I ordered a cricket phone on-line in December. It came promptly. The plan I got said it was "UNlimited" Talk, Text, Long distance.... Well after the phone had shipped I got the confirmation email from cricket for my plan. It had more fine print that was unavailable to me before. It stated that I had a long distance number?!?! And that the free long distance was only to land lines?!?!?! That makes no sense! It made the phone useless. I called to cancel the phone (which took me about 2 hours)and I said I would decline the delivery. A customer representative told me to accept the phone delivery and then to call a # she gave me. I agreed and waited for the phone. WHen it came I called the # and it was the activation #...WHAT!! So after many more hours trying to get through to the right person, I finally got instructions on how to send it back, yet I was told I was responsible for the shipping cost even though it was their employee that gave me the wrong information.
I was told to write "end user web return" all over the box. I did so, and they did refund the cost of the phone. I guess I got lucky with that. I did not give up! If you are waiting for a refund...keep calling, talk to a manager, get names of everyone you speak to and numbers if applicable. Good luck to those who choose to go with cricket after reading this!