JetBlue Complaint - Can't get Jet Blue or Carnival Cruise To Respond
RE:confirmation number is 262-19332441.
This is the letter that I sent to Jet Blue and Carnival
I need your help to receive a refund for the cruise that I bought from you. I’ve always been happy with JetBlue and your products and service has been great. This cruise advertised and bought on your sight was an inferior product. Carnival left the port of Miami four hours late with some lame excuse they were still loading water.
This they announced that this would not in any way effect our cruise and arrival time at Ochos Rios, Jamaica and Grand Cayman Island.
We left Miami Port and then the next day found the captain made a unilateral decision to abort our travel plans and not go to our destinations. He announced the propulsion system would not allow the journey and thus would be taking us to Nassau Bahamas to spend an afternoon and evening. The destination contracted and paid for to Jet Blue was never fulfilled. If you read the reviews on line the same propulsion lie was used on other cruises on Carnival Destiny in December. Our 2010 vacation was destroyed and no one responds to our Emails. Our vacation has been hijacked and I demand my money back.
I like Jet Blue and have always been pleased with your service and will continue to fly Jet Blue but I need your help in resolving this issue. I’m out of the amount I paid you for the cruise, a trip to Florida costing us $400. A rental car that I left at the port costing $300. Plus I paid 100.00 to the parking at the port.
Itinerary: 5 Night Western Caribbean (Miami roundtrip)
Departing On: 01/16/2010
Returning On: 01/21/2010
Cruise Line: Carnival Cruise Lines
Cruise Ship: Carnival Destiny
Dining Request: Late Dining (around 8:15 pm)
Stateroom Category: 4G (Interior Stateroom)
Stateroom Number: 8198
Cruise Reservation Number: 93N7Z5
The Cruise Reservation number above should not be used to access your reservation on our Cruise Customer Service page. This number should only be used on the cruise line website to access your Online Registration and Electronic Travel Documents (where applicable).