21st Century Insurance Company Complaint - Unsatisfied long time 21st Century policyholder
I have been a long standing policy holder for over 15 years, possibly more living in Vista, CA. I have zero accidents, no claims and perfect driving record.
On occasion, I have had my battery die, the service was quick and customer service friendly. But when I really needed 21st to represent me when a car hit me from behind I was very disappointed at the person, I was assigned to. I felt he was reading from a script and letting me know what I was suppose to expect. He was busy and needed to finish help ANOTHER customer. He gave me all the "if"s.....I didn't want to hear that, especially from an insurance company that have been taking my money for
all these years.
The last several years, it seems the quality of service has gone down. Different insurance companies have taken over, AIG, now I believe Farmer's is taking 21st Century over. This I found out, from the auto repair shop. Their rates are competitive, I give them that, but at a greater expense when you need them. RUN.