Dell Computer Corporation Complaint - Dude, DON'T Get a Dell anymore!
I purchased a Dell Inspiron 1525 in December 0f 2008. It arrived with a damaged case. They replaced it, and within a short time, the hard drive died. They replaced that one and again, hard drive failure.
After the second hard drive failure (3rd laptop) I told Dell that I just wanted my money back. They refused, and sent me a different model this time, A Studio 1555. THEN, they forgot to send the shipping label to return the latest Inspiron. They ended up sending two different shipping labels, then accused me of not returning the Inspiron. Once that got straightened out, I called again to make sure the Studio was under warranty - they dropped the ball on that.
OK, got the warranty reinstated, and it's a good thing I did, because next the video display went out on the Studio...not once, not twice, but now it's on the third time. Each time they put me through two hours (or more) of technical support before determining that they need to replace the video card - even though this is a KNOWN ISSUE in the Sutdio 1555 (it's even documented on Wikipedia, for crying out loud!) In between the second and third display failures, I also discovered that I was unable to download a browser (Opera) or open my after-market antivirus software (Trend), so there is yet another problem to be dealt with.
I was starting a new business at the beginning of 2009, and the Dell was to be my business laptop. But because of all the problems with Dell products, I re-activated an older laptop (from a different manufacturer) and have been using that for business instead. The Dell has been little better than a paper weight. The problems have dragged on for so long in part because each time a Dell fails, I set it aside and work on my old laptop because I just don't have time to deal with the Dell issues, which take multiple hours per issue. I have literally spent more time on the phone and online with Support than I have spent actually working on the computer I bought from them. I just got off of another two hour conversation with support, they are sending out a new video card and I will have to reformat the hard drive, again. I am out over $1,200, over 40 hours of my time on the phone with support and countless hours meeting with support reps, reformatting hard drives and reinstalling hardware. I used to be one of Dell's biggest supporters, but after this debacle, I will NEVER own another Dell product again.