TEMPLE, TEXAS -- Gateway filed Chapter 13 years ago by the way.
I recently contacted "ACER/GATEWAY" about a CD drive issue in the middle of a reformat. After sending my BluRay in 3 weeks later I get a $43 different color peice of S^%^T. I argued with India for days and finally handed me over to a state side "Level 2" in TX. Still they wanted that c/c number to put a $380 hold until they got the cheapo one back YA YOU HEARD RIGHT. I had to argue with them for quite a while about it being a BluRay in the first place! I kept all my packing info from the start and took pictures and P/N (part numbers) and S/N serial numbers on both with pictures... 2 weeks later I get my drive back, one more week to lift the hold.
Then I find out its not only the CD drive now its also the hard drive. I was forced to send in the whole 70lbs PC with insured came to $100. They replace the hard drive and the motherboard and 20 days later I get it back. I open it. ITS ALL BANGED UP! The case is ruined!
System is slooow and I find my VIDEO CARD UNDERNEITH THE PC IN THE BOX IN NOTHING BUT A STATIC GUARD PEICE OF PLASTIC. The note from the tech acused that the card was 3rd party and will not be re-installed. WHAT!!! I contacted the manufacturer ASUS who helped me ID the card. After speaking with yet another level 2 he checked it out after I told them I knew now what they tried to do. He looked it up and YES it is their card alright. Now smashed by a 70lb PC riding on it for 2 days OUTSIDE the PC.
Hard drive was a WD 500GB and now is a refurbished 465GB Samsung (less GB is the key here...dead givaway its refurbished) The motherboard which used to max 8 GB is now limited to max 3 GB. How nice.
WARRANTY READS: TO REPLACE PARTS OF EQUAL VALUE
I called and argued over and over and over and over.....they want me to ship it back again. I asked if I should use THEIR shipping box with the same stuff in it. Guy said with 5 layer of bubble wrap. I never got any when it was sent to me. I have to pack it better than THEY did or its considered void of contract. Cant wait for the next trip my PC makes out there now. Maybe they will replace everything with a used calculator inside next.
Im so pissed off WHERE IS THE FEDERAL TRADE COMMISION ON THIS?!!?!?!?!??
C O M M O N GEEEZZZZZ DO SOMETHING I have names times dates and plenty of paper to prove it all.