Overstock.com Complaint - Unrealistic return policy on comforter set
We ordered a comforter set for our California king sized bed. It was beautiful and we really liked it but it was not the proper size. It was the same size as a standard king sized bed so it would not properly fit. We returned it with the enclosed return label. When Overstock received it they notified us they would only be refunding half the purchase price because a HAIR was found on the product. Yes, we opened the set and laid the comforter over the top of the made-up bed. Obviously it is possible a hair could be picked up. The comforter was made of satin and came in a plastic bag. The resulting static electricity will attract everything. Nothing in their return policies says anything about this type of situation. I called Overstock and complained. The woman said the return department has pictures of the returned comforter with the hair on it. I submit it is not realistically possible to check over an item such as this and not likely pick up something as relatively innocuous as a hair. The lesson learned: Be prepared to use a "clean room" to remove all possible "contaminants" on any item you intend to return to Overstock or be prepared to pay a significant price. We will not be ordering from Overstock in the future.
Edit: It is now a few hours since I submitted this complaint. In the mean time my wife filled out a survey from Overstock that was sent as a link yesterday. She gave a scathing review. Shortly thereafter she got a phone call from someone at Overstock. They had seen the review. They have now given us an "in store" credit for the amount not refunded on the returned comforter, including the return shipping charge. So we got our money back after a fashion, but we have to buy something from them. By the way, as to the issue of opening the item, it came packed in a vinyl zippered bag presumably used for storage. So depending on how you look at it we didn't technically open the packaging, we simply took it out of its storage bag and laid in on the bed.