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Hofkens Building and Supply Inc Informative - Warning about this Firm

Review by carlsons84 on 2010-01-29
We hired this firm to install windows in October 2009. The agreement was that the windows would be installed in approximately 3 to 4 weeks. When the 5th week came and went and we did not hear from the firm, we called them and were told the salesman would return our call. Two weeks went by and he did not return the cal. I emailed him and he was surprised that the windows had not been installed and advised he did not get a message to call us as we requested. He then went into a long story about how the window manufacturer would not send the order until the truck was fully loaded. We found this hard to believe but we agreed to let him find a different supplier for us. After 5 more weeks, we called him again and said he found a supplier and would send us the new install date and product information and that to compensate us for the delays he would give us an upgrade in windows at no cost to us. We agreed and placed the order. Expecting to have windows installed in approximately 4 weeks, the windows never came. We called again. Got another story about how some large client purchased $400,000 in products and services and defaulted on payment which has caused serious trouble for the firm we are doing business with but that they will honor the agreement to provide the upgraded windows "at their cost" (initially we were told "at no cost to us", now it's at their cost.). We were not happy but wanted to get the windows installed and be on our way so we agreed to go ahead and asked for a date, a price in writing, and product information. 5 more weeks went by, nothing came. We finally requested a refund and were told we could come down any time to pick up a check and agreed to go down on the following Tuesday. We went down there (45 minute drive each way) and were told the owner was not in and neither was our check. After expressing our dismay the sales guy made a phone call and it was agreed that he would personally deliver the check to us that afternoon, which he did. Our finally opinion is that this is not a reputable firm, even though they have no BBB complaints (we did research this before we hired them), and that this firm will be out of business shortly. Anyone that is considering using this firm should think twice about it.
Company Response on 02/20/2010:
We have, and will continue to sell installed windows to both the consumer and builder. This is the first complaint the company has ever had. We offer references - have a A+ with the BBB. Our business will not be out of business, and the customer is wrong. Our products and services are guaranteed 100% - which the customer states receiving a full refund after signing a legal contract.
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