Chase Manhattan Bank Complaint - Sleazy Sales Pitches Part of Chase Branch Visits
ELK GROVE, CALIFORNIA -- My spouse and I walked into a branch of Chase in Elk Grove, California, last week in order to close out a savings account that we don't use. The bank has started charging a service fee of $5 for keeping less than $300 in the account. We only use Chase for our personal checking accounts, so we'd be throwing the $5 away.
At the bank, we're greeting by employees who offer to help us. So far so good. We told one we were there to close out an old account and were lead to a desk rather than the teller counters. Still good. After closing the account out, which took less than 5 minutes, the employee started pitching us on some sort of debit card to connect with our checking accounts. We said we already had debit cards, she went into her speech about rewards and cash back, etc. I felt like I was with a sleazy used car dealer. She kept pitching until finally I cut her off with an abrupt, "What is the annual fee?" When she said "twenty-five dollars" I stood to leave, saying that I was closing accounts with them because I we don't want to pay unnecessary fees.
I felt like I had to take a shower after that.