Cracker Barrel Informative - Why employees hate Cracker Barrel
So I'm an employee of Cracker Barrel and I just wanted to share some information to all of the patrons of this restaurant. I work as a cashier by the way. Every month, we have a "target" item. Its usually some candy or mints that we have right next to the register that we ask you to buy. Well let me tell you a little about these items. We are REQUIRED to sell a certain amount every day. Lets say 3 an hour for a 6 hour shift. Well that makes 18 a day. If you don't sell 18 that day you have to make up for it the next day. And if you don't make up your numbers by the end of the week, your next weeks hours get cut. So one week I can sell 100, but if I didn't meet my projected goals, my hours get cut.
Now onto the fun facts. THE EMPLOYEES DO NOT GET ANYTHING FOR THIS. The only thing that the managers tell us we get is hours. Well we get hours to sell more stuff for them hoping that we can meet our goals. What do the managers get? Well let me inform you.... They get small bonuses, like 100 dollars or if you place in the top 3 in your region, they get trips to Disney or a weekend at the beach or stuff like that. These are real incentives for the managers. Well the employees get nothing for doing this. I brought this fact up in a meeting where my regional manager attended. She came because she lives so close to our store. They started the meeting by saying that we need to sell our "target" items. We really need to push them. Then, my regional manager said that we placed number 2 in our region for a previous target item. So being the smart mouth outspoken person I am, I politely asked what do we get for this? She said you get to keep your job.
I have been conversing with a lot of my co-workers about this and no one is happy. We all hate it. Its high pressure and a lot of the guests complain about it.
here is another fun fact.... Cracker barrel stopped this "target" item campaign for one year and lost 10 million dollars. So to gain that 10 million back they are screwing their employees. We are training 6 new cashiers because its that high of a turnover. 20 new servers and 3 new retail personnel. We just hired 4 cashiers and 10 servers. That's 30 new servers and and 10 cashiers. That's the turnover rate at Cracker Barrel. Might be a good place for paying customers but for the employees, this place sucks!!!!!!!!
One more thing for all you people reading this. Apparently, someone in the chain said that no stores should have a 0 dollar hour. Meaning that something should be sold at all times during the day. Well we open at 6 am EVERY day. No one wants to buy chocolate or candy at 6 am. I know I wouldn't. So I got two 0 dollar hours in a row the other day. This was from 6am-7am and 7am-8am. My manager came up to me and asked why I didn't have anything sold. I told her that there was no one in the restaurant OR in the store to sell to. Her reply to me...THATS NO EXCUSE. I then told her that I do not make enough money to subsidize the company because they don't want a 0 dollar hour. I refuse to buy something so the company can profit!!!!
btw... if you have an extra dollar, PLEASE buy the target item. It keeps us in a job and able to pay our bills.