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Symantec Corporation Complaint - Horrible Custom Support - Do not buy this product - Norton Antivirus
Norton Antivirus - Complaint
The online and phone customer support is a maze.
I tried to cancel an auto renewal charge that appeared on my card.
I navigator the online site to get a customer support “Priority Id”. The online site said the expected wait time was 1 minute (The actual quote was, ”We answered our last call in 1 minute.”).
I waited 50 minutes and gave up.
I think I'll just have AMEX challenge the charge instead of wasting my time with this again.
I tried to cancel an auto renewal charge that appeared on my card.
I navigator the online site to get a customer support “Priority Id”. The online site said the expected wait time was 1 minute (The actual quote was, ”We answered our last call in 1 minute.”).
I waited 50 minutes and gave up.
I think I'll just have AMEX challenge the charge instead of wasting my time with this again.
Comments:
Posted by Skye on 2010-01-29:
Just go to your account, and unclick on the automatic renewal box.
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