Radio Shack Compliment - Woman of Radio Shack
Curious really... any females out there ever feel like right off the bat someone does not want your help because your a girl?
It's hard to explain but when a total stranger comes in (most the times it's a male but there has been a handle full of females as well) looks you up and down while your greeting them and asking them if you could assist them in anything and they look around a couple times and stare at a male employee and completely walk by you as if you were not even there to go talk to the guy instead.
I could go on and on with different situations that have occurred but to just generalize it.
Now I've been with the company for almost 2 years now and we've gone through plently of people. I have been here the longest by 8 months and all the newiest associates are male. 95% of the time when the situation I described at the top happens, the male associates comes to me with the question the customer had. Ironic. Even then most the time the customers can't even look at me in the eyes while I talk and STILL second guess what I say.
The other associate that has been here second longest is female too. She and I both agree that in certain situations it' very apparent and other's it's hard to tell. My manager has seen it happen as well. Had a customer ask me how to connect a DVD player to his new flat screen. Gave him the right answer but he insisted on repeating everything I said as a question which brought me back to trying to explain (even draw it out) in a different way. After grabbing the HDMI, Component, Composite Cables and turning our store display TV around to show him all the different ways of achieving his goal he still told me he did not understand because it still was not working. Got into the whole converstation of what it may to be and to narrow down the problem he was having. After 30 minutes of getting no where I excused myself to get my manager for him because he may be able to explain everything different from me so it made sense and he smiled. My manager was in the back which is right next to our TV's so he heard the whole conversation and got up before I could even ask to help this guy out and my manager laughed and said I said all the right information same as he would of said. He went out there told the guy what I had been telling him off the bat and that was that. Guy ended up buying composite cables because he did not have any and was out of the store within 2 minutes of my manager speaking with him.
One more real quick one.
One of our regular customer comes in. Wants a car charger for his five year old pantech cell phone. Look around, tell him we do not carry that one in store. He has a friend with him. They whisper to one another. I offer to look online if he is not in a rush. They agree. Whisper some more. While I am looking his friend suggests to his friend to look at KMART. I tell the guy with the cell phone he could try but I doubt it because the pantech charger is not that popular. Before I could get through our IGO part of our website they leave. I tell them to have a nice day and sorry we did not have it in store. They ignore me. Two customers that were in the store the same time as them walk out with them. I see all four of them outside talking and displaying the man's cell phone. One of the other customers that went out after them comes in with the guys phone yells my manager's name out to get his attention and yells across the store very mad as to why we could not get that man a charger (did not say car charger, just charger). My manager who was unaware of the conversation I had had with the owner of the cell phone, tells the other guy that we do have chargers. Gets into the whole: upgrade now get a new phone with a charger for less then you would pay for a charger alone. Guy looks at me and looks back at my manager and says good and runs out of the store. Well.... that does not fix the car charger part but what do I know...
Is it just me or has any one else had anything of the sort occur?