Value City Furniture Complaint - Terrible Management and Customer Service
EVANSVILLE, INDIANA -- We found a living room set at Ashley Furniture we really liked but wanted to shop around to find the best deal possible. We found a comparable set at VCF although it appeared of lesser quality as far as thread stitching, thickness of material, etc. Not to mention the set was smaller and included one less piece overall. There original price was $200 over Ashley and when the "manager" came to offer a price match we simply stated that a price match wouldn't do it for us and we needed a much better deal than Ashley to accept there furniture. We were also paying cash which he knew. He belittled myself and my wife for even asking for a discount of $300 under Ashley's price and scoffed at me, rolled his eyes and made unprofessional remarks concerning his competitors "sales gimmicks" even though they were giving away a 42 inch TV with purchase of certain sets (and thats not a gimmick?) I told him we were done listening to him and he was rude and we started walking away. He continued to make remarks at which point I called him an unprofessional ass. He said what did you say? I replied you heard me and he continued to follow us out of the store making comments. Needless to say we will NEVER EVER EVER shop at VCF again. There Managerial staff sucks and after seeing the Ashley set again that night, there FURNITURE SUCKS. We returned to ASHLEY and purchased over $5,000 in furniture from a much more professional and courteous salesman and are extremely happy.