Home Depot Complaint - Inmates Running The Prison At Store 0551 (No Management)
PLANO, TEXAS -- If I could rate lower than a one I would. My husband and I went to purchase carpet at this Home Depot for our new house. I had called first and asked to speak to a manager because we joined the movers club and got a 10% coupon off of our first purchase. I spoke to a man named Raul and he said it would be honored at this location and just to come in.(Come to find out later that he was just an employee pretending to be a manager over the phone!) We then visited the location and placed the carpet order. The third party company came out to measure our area and then the problems started. We were told it would take 24 hours to get a call back to finalize our order. We had to call the location after 72 hours had passed to see what was going on. They has the measurements and just weren't calling us. Then when they gave us the total amount to pay it was extremely higher than what we expected. Come to find out our order was not taken down correctly and they were charging us for carpet removal and new tack strips which we did not need. On top of that they did not apply the 10% off to our purchase. Once they removed the costs for the carpet removal and tack strips the employee was then unwilling to take the 10% off the purchase. Of course we asked to speak to a manager to get this resolved. Manager Dave got brought into the situation. He was not helpful at all. I spent almost THREE hours talking to him trying to just get the 10% off the purchase. He kept asking if he could call me back to get some more information about what was going on with our order. Finally he said we would get the 10% off of the purchase and everything was going to be taken care of. 4 Days past and we did not hear anything regarding to the installment of our carpet. Plus I checked our account and they charged us the full amount!!!! I called back to speak to Dave and he asked me to hold. He covered up the phone not knowing I could still hear the conversation and the employee said he did not give us the 10% and that he did not turn our order in to the installment team even though they already charged us! I was promised again by Dave that he would take care of the 10% and put a rush on the carpet installment. (I should tell you at this point that we did order carpet that was in stock so we would not have to wait). I finally thought everything was taken care of and the next day my husband got a call that the carpet was now out of stock and we were going to have to wait until the location ordered it again. Furious at this point I called Dave back and told him I wanted to just cancel the order which he acted surprised about. Just to see I asked if the 10% had been applied yesterday as he promised and he did not even follow through to make sure that got credited back to our account and sure enough it didn't. Before he let me get off the phone he spent 5 minutes telling me what great team he had and that he had the best employees (I should have hung up at this point.) Then they called my husband to get our CC card again to refund us. (why did he not ask for that when I was just on the phone with him??) Finally, after all of this at least I thought I was done dealing with these morons and horrible store.... but they still have not refunded my money....
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