Whirlpool Duet Front Load Washer Woes
Whirlpool Duet Front Loader Washer - Complaint
CHATTANOOGA, TENNESSEE -- We bought a Whirlpool duet washer and dryer set in April, 2006. It was replacing our 20 year Kenmore working washer and dryer set. I wanted to be more "green" and use less energy and water. Big mistake at this point. Within the first year the turn knob broke to the washer. I said to my husband, don't worry we can find a replacement knob, they probably sale them at Lowe's. No they didn't carry one and by the time we contacted Whirlpool, of course the manufacturing warranty was no longer available. Next the clean cycle (July - 2008) went out. We tried fixing the problem using the book suggestions and a phone call service with Whirlpool. It never worked, next the dryer turn knob also broke, and the tumbler spin cycle would only work on certain cycles. After finding a repairman, in our area to come and look at the washer, who was recommended by Whirlpool. He charger $65 for the first visit. The second visit cost us a washer pressure switch and hose, plus labor another $100.00. The replacement knobs cost $60.00 plus shipping and tax. Guess what? The washer still doesn't work. Now, he says it is the mother board user and sensors. He is estimating another $250 - $300 for the part plus labor. At this point I think the washer is really a lemon and would like to purchase another washer having no confidence in this particular washer at this part. We paid $792 (sales tax no included) for the washer less than 4 years ago. In the last three years we have paid $130 for repair washer estimate visits, $120 for parts and $45 for labor. The next repair if it works will cost between $300-$400. I contacted Whirlpool in hopes they would cover 50% of the repair or offer more for a new washer. They only offer 15% for a new washer and only 50% on the mother board part. It is a shame that a company like Whirlpool can not stand behind their products more. I can't believe the problems we had the washer after year one. We followed the operating tips like using the HE detergent, letting the door to the front loader and detergent area remain open when not in use, using the clean cycle as recommended as well as taking the detergent door out and cleaning the mold. The rubber band around the front loader is covered with black mold and even with bleach cleaning I couldn't get it clean. Our story is no product or repair satisfaction, no customer service satisfaction. Buyer beware, and these days I recommend buying the extended warranty because the parts or the installation are probably not made in the U.S. and although technology has advanced, pride and reliability in craftsman and manufacturing has not with Whirlpool. n It is now 1-2010 and we have been without a working washer for over 8 weeks, and before that only had 2 cycles working. We will not buy Whirlpool again nor will we put any more money into this 4 year old model, which started failing after the first year.