RCN Complaint - Embarassing New York City Ineptitude
Hard to believe but several hundred customers have had serious internet problems for DAYS in the heart of New York city. They don't tell you anything about what is or will be done. After the long outage they tell you that they will be gracious to not bill you on these days (wow, as if I needed to call six times to know I wasn't paying for these days!) They don't have any plan to fix the Internet in any expeditious fashion - in New York City? Are you kidding me? Try to cancel service - they have limited hours that this department is open, M-F only, of course.
I've never seen anything like it. Shocking but true. This is why I have to run out now and get broadband cable because RCN has no clue when the problem will be fixed. They are offering to send people out later this week. A week outage?