DirecTV Inc Complaint - DirecTV- Inept and Very Dishonest
We have been DirecTV for 5+ years, and have discovered that they really are dishonest and inept. Why do I have this opinion? We owned (not a lease) two receivers. They were purchased before they adopted this new business model of buying a \"leased machine.\" Both receivers were covered by a monthly equipment protection service fee by DirecTV. One of the receivers quit working, and as part of the fee I pay each month I was given a new receiver and they sent a box to get the old receiver. 7 months later I found out that my replacement receiver was no longer mine. Now I had a LEASED piece of equipment, and the SOB\'s extended my contract for 24 months because getting the same low-end receiver is now an upgrade. Bunch of B. S. So I am stuck in the contract, and I am getting close to paying off my 24 months of extra time. I call to cancel, and was emphatically promised that my extension is paid off. I tell them to CLOSE the account. One month later I get socked with a 196.00 early termination fee. WTF!!!! I call on 1/21/2010, and am assured that it was a mistake and that the charge would be removed from my credit card... of course DirecTV does not keep a promise. A week passes, no credit, so I call back again on 1/28/2010. After 90 minutes on the phone I was told that the cancellation department made an error and that the charge is valid. They will issue a $97.50 credit. Bottom line: DirecTV is DISHONEST. They didn't screw me just once, but 3 different occasions. I learned to ask the reps to put lengthy notes on my account when they "fix" something. What I learned is that notes are taken, but they will not keep their word. My phone call yesterday the representative acknowledged that I was promised a full refund, but they were going to renege on it. Amazing! Do not use DirecTV. No matter what some of the crazy posts from their employees state, they are VERY dishonest. It is a major PIA to take them to court, but I may just take them to small claims court.