Feather River Doors Complaint - Feather River Doors - Entry Door
Entry Door - Complaint
We just installed a Feather River, full glass entry door. It was ordered on Nov 11, 2009 and charged to our charge card for $1750. It is a full glass door, and two side lites. The special order was delivered to HD at the end of November, and it was DAMAGED. They sent it back, and ordered another one. It came in 3 weeks later, and it was DAMAGED, they ordered it again, and it came in before Christmas, and it was DAMAGED. It finally came in on Jan 27, and it appeared OK when we looked at it at the store.
We had it delivered, and upon installation, discovered a few things that really made us question the quality of this door.
#1. The screw cap covers are not manufactured propery. There is an extreme amount of flashing left on the plastic from the moulding process.
#2. Why do we have to install these anyway? They should have been installed at the factory.
#3. We paid extra to have the door primed. There is BARE pine visible on the outside of the door
#4 The weather strip at the top of the door is torn
#5 We paid extra to have the deadbolt holes drilled, and they were 1/8" off. It made it extremely difficult to install the deadbolt and lock.
Overall.....................NOT happy with this door.