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Qwest Complaint - Do Not Get Any Bundle Packages With Qwest! - Qwest Does False Advertising And Overcharges For Bundle Services
Qwest Does False Advertising And Overcharges For Bundle Services - Complaint
ARIZONA -- I would not recommend getting any bundle packages through Qwest. First of all, they know nothing about the bundle services they offer. Qwest offers one thing for a certain price and certain restrictions, then Direct TV and/or Verizon wireless (depending on which you choose) tell you something totally different. They will even admit to Qwest not knowing what they are doing and false advertising, but of course they won't do anything about it because Qwest's mistakes makes them money! Qwest offered me the bundle package, and I first went with Direct Tv. The price Qwest offered me was totally different than Direct Tv's bills that appeared on my Qwest bundle bill. I called Qwest, they told me I had to talk to Direct Tv. I called Direct TV and all they can say is they don't know why Qwest gave me the prices if they don't know, and that it would cost me $400 to cancel my contract with them. Another problem was that I accepted an offer through a Qwest representative (when all I called for in the first place was a question on my bill)for a "free thirty day trial - no obligation promotion" on their cell phone services with Verizon wireless. I thought it sounded too good to be true after all the fancy talk the representative gave me. He told me that I had no financial obligation to them or Verizon for thirty days, as long as I return the phones to Verizon before the thirty day period ends. I did just that, and was not happy with the phones or service I got (since Qwest was trying to pass the buck when I called them to get the same exact phones that the Qwest representative Promised me) I got so I returned them to Verizon wireless fifteen dayhs before the thirty day trial period was up. Since I liked Verizon wireless, I went online and ordered phones through them separately. I thought it was weird that I did not get a bill from Verizon for almost two months. But then I got a bill from Qwest stating I owed $825.70 To them from the Verizon wireless they paid Verizon from the 30 day trial period usage. There was no way in hell that we used that much money worth of service in a matter of 15 days. I called Qwest, they tried to justify it, then basically told me that they already paid the bil; therefore, I am responsible for it. I called Verizon and asked them what was going on. They told me that someone there forgot to enter in the system that the phones were returned, and for me not to worry. They would take care of it. The next month, Verizon sent me a bill for -$68, meaning I did not owe any money that month. That same month I got the bill from Qwest for the $825.70. Verizon told me that I would have to talk to Qwest about the bill to see if they can refund it. I called Qwest again and asked them to please call Verizon with me on the phone, because this issue needed to be resolved. Qwest representatives refuse to do that, and told me that I needed to contact Verizon on my own. So all in all, Qwest is giving me the run around for paying a bill that they did not even bother asking me or Verizon about, and Verizon is giving me the run around about them crediting half of the $825.70 Toward my new cell phone service with them, but what I told them was that even with that credit, there was no way that we used $400 worth of service in 15 days. So my advice to anyone trying to look for cheaper service is "never get Qwest bundle packages" they suck! That is Qwest's, Direct Tv's and Verizon wireless's way of making quick money, and that is wrong. I am also going to notify the better business beaurou regarding this matter. If you want to spend thousands of dollars over Qwest's and Verizon wireless's mistakes that they keep trying to justify instead of stepping up to the plate and correcting it because they value their customers, then go ahead and try it, but if you're smart, you will go with cox. It's cheaper in the long run, better service, "no contracts", no hidden fees or microscopic writting, etc. Getting Qwest was the biggest mistake of my life, and I wish I could take it all back.
Comments:
Posted by AZdesertman2011 on 2011-02-02:
Amen to you Brother! QWEST SUCKS, a great slogan!
QWEST sales people are sharks, who will sell you everything up to but not including world peace. But you billing price will differ much to your detriment (MO' MONEY) THE SERVICE A) customer: will call you a liar, even if you have a written transcript proving them wrong; another favorite is "well I can't be held responsible for what someone else told you!" replying but you have the representative that I spoke to in your notes including his ID number, you also have every call recorded, please contact that person! The stock response we ( the Royal we, I guess) cannot do that; ask for a supervisor- responses range from they will call you back within 48 hours there are none available (SNICKER - you have to laugh or you will cry) another is "I am a supervisor!" Okay then may I speak to your supervisor? There is no one above me! ( A little like the Wizard of OZ) "I am the great and glorious OZ, pay no attention to the man behind the curtain!": on to actual Internet service.... "you will get uninterrupted 1.5 Mbps D/L service and someday although "we" can't tell you now you will be getting 20 Mbps D/L speeds." - Truth is I was getting as low as 43 Kbps or less than 2/3's the promised speed! Outages about 3 per day, CS told me it was my responsibility to notify Qwest if service was not provided, I asked where is that in writing? I was told it is our policy! Kinda like double secret probation in "Animal House" You don't find out until you ask for Mo' Money back for failure to provide service. I responded, you track every account and can tell when it is accessed and likewise the moment to moment status of you network; retort! Well that information is not available to the billing department. HERE IS MY ADVICE: if you are considering switching to Qwest Internet; continue to use your present provider, and after writing your blog or a 2 page Email just hit delete and start from scratch at least 3 times a week, then take about $40 to $50 a month , in cash and stuff it into small trash bag, putting it in a place you can remember to retrieve it from, NOW the only difference between you and I is that I can't find the money that went to Qwest, it's gone, but you connectivity will be the same, and you will not have to waste hours of your life, that you will never recoup speaking to Qwest Representatives. So, I bid you all a happy and safe journey on the information highway... BTW I quit, gave up, cancelled my Qwest account. Free at last, Free at last,good God Almighty I'm Free at last. The Dude abides, and sometimes it's just good to know that!
QWEST sales people are sharks, who will sell you everything up to but not including world peace. But you billing price will differ much to your detriment (MO' MONEY) THE SERVICE A) customer: will call you a liar, even if you have a written transcript proving them wrong; another favorite is "well I can't be held responsible for what someone else told you!" replying but you have the representative that I spoke to in your notes including his ID number, you also have every call recorded, please contact that person! The stock response we ( the Royal we, I guess) cannot do that; ask for a supervisor- responses range from they will call you back within 48 hours there are none available (SNICKER - you have to laugh or you will cry) another is "I am a supervisor!" Okay then may I speak to your supervisor? There is no one above me! ( A little like the Wizard of OZ) "I am the great and glorious OZ, pay no attention to the man behind the curtain!": on to actual Internet service.... "you will get uninterrupted 1.5 Mbps D/L service and someday although "we" can't tell you now you will be getting 20 Mbps D/L speeds." - Truth is I was getting as low as 43 Kbps or less than 2/3's the promised speed! Outages about 3 per day, CS told me it was my responsibility to notify Qwest if service was not provided, I asked where is that in writing? I was told it is our policy! Kinda like double secret probation in "Animal House" You don't find out until you ask for Mo' Money back for failure to provide service. I responded, you track every account and can tell when it is accessed and likewise the moment to moment status of you network; retort! Well that information is not available to the billing department. HERE IS MY ADVICE: if you are considering switching to Qwest Internet; continue to use your present provider, and after writing your blog or a 2 page Email just hit delete and start from scratch at least 3 times a week, then take about $40 to $50 a month , in cash and stuff it into small trash bag, putting it in a place you can remember to retrieve it from, NOW the only difference between you and I is that I can't find the money that went to Qwest, it's gone, but you connectivity will be the same, and you will not have to waste hours of your life, that you will never recoup speaking to Qwest Representatives. So, I bid you all a happy and safe journey on the information highway... BTW I quit, gave up, cancelled my Qwest account. Free at last, Free at last,good God Almighty I'm Free at last. The Dude abides, and sometimes it's just good to know that!
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