[X]
Write ReviewJump to 
6
Helpful
Votes
Votes
Verizon Wireless Complaint - Verizon Wireless
Complaint
AVON, CONNECTICUT -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I will give a short account of my problems, which have been rather lengthy. My wife purchased service from Verizon last year. At the time, she specified that she needed service northwest of avon, as she'd begun working in Winsted. Also she bought service for my daughter, who also had been requiring service northwest of Avon, on her way to Torrington (work at the Warner theater). She was told that Verizon utilized a service tower through an agreement with another cellular provider, and that covered that area. Indeed, the coverage existed until Verizon lost that contract, at which time, the two Verizon phones becanme essenbtially inoperable 75% of the time. A call was placed to Verizon, who agreed to allow termination of the plan without the penalty.
From that point on, we have had nothing but problems. They have never discontinued service on one phone. They billed us for monthly charges, and then for late fees. After many calls Verizon agreed that they'd made a mistake by not cancelling the service at our first call. However, once the service was discontinued, they began charging us early termination fees. We have disputed these bills, and spent endless hours on the phone with a wide variety of individuals. They have sent our bill to collections, though their consumer service division states they have not.
I am not sure of anything that I can do to remedy it. Please offer any suggestions.
As a resolution, I would like the following:
Follow-up with myself &/or Verizon to end our services without early termination charges.
Please contact me if you need more details regarding this incident.
I will give a short account of my problems, which have been rather lengthy. My wife purchased service from Verizon last year. At the time, she specified that she needed service northwest of avon, as she'd begun working in Winsted. Also she bought service for my daughter, who also had been requiring service northwest of Avon, on her way to Torrington (work at the Warner theater). She was told that Verizon utilized a service tower through an agreement with another cellular provider, and that covered that area. Indeed, the coverage existed until Verizon lost that contract, at which time, the two Verizon phones becanme essenbtially inoperable 75% of the time. A call was placed to Verizon, who agreed to allow termination of the plan without the penalty.
From that point on, we have had nothing but problems. They have never discontinued service on one phone. They billed us for monthly charges, and then for late fees. After many calls Verizon agreed that they'd made a mistake by not cancelling the service at our first call. However, once the service was discontinued, they began charging us early termination fees. We have disputed these bills, and spent endless hours on the phone with a wide variety of individuals. They have sent our bill to collections, though their consumer service division states they have not.
I am not sure of anything that I can do to remedy it. Please offer any suggestions.
As a resolution, I would like the following:
Follow-up with myself &/or Verizon to end our services without early termination charges.
Please contact me if you need more details regarding this incident.
Comments:
Posted by 1hung2lo on 2004-09-19:
I have had many good fortune with sprint
Posted by Sparticus on 2004-09-20:
About 7 years now I've been with Sprint and very few problems. I think I had some issues in the beginning, but since then, service has been very good.
Posted by bestbestbuy on 2004-10-01:
Even Sprint has problems. Go with prepaid.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Connecticut Attorney General Office:
Overall Rating: