Work out world north brunswick, nj Complaint - Wow- is disturbingly incompetent

Review by jly012 on 2010-01-31
I was a good paying member of Wow in North Brunswick, NJ. Signed up TWICE for personal training sessions. A family member of mine became ill with terminal cancer. I couldn't keep up with the terms of the contract. The fitness manager was less then understanding and Wow as a whole was less then empathetic. Up to the bitter end of my cancellation they made sure that every step of the way was met with challenges. Today I went to get a copy of my cancellation notice. I waited 20 minutes, even with explaining to the gentleman at the front desk what I needed. After he kept me waiting, he explained to me, that just yesterday they changed the policy and I need to go online for a copy of the cancellation. He didn't know this before he had me wait? In addition right in front of him and one click of the word print on the screen I could have had it.

This club's customer service is terrible, and while I understand contract's when someone is ill, and did I mention my trainer quit? And no one told me? I was contacted by anyone from the club, I had to call....

In my humble opinion stay away from this club.

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