Southwest Airlines Complaint - Hate SouthWest Airlines - phony voucher system
DALLAS, TEXAS -- SouthWest gets an "F" in my book, and here's the email complaint I submitted to them this week after learning about their voucher (aka rip-off) system. I paid them, they kept my money. Tried to remedy the situation and got zero service and zero results. Southwest engages in legalized theft, pure and simple...
To Whom It May Concern:
Bottom line is Southwest does not honor its vouchers and does not indicate in its formal correspondence (email) about the vouchers that travel has to be completed by the expiration date. The SWest formal voucher email only notes travel must be reserved, plus other major points, but not this very important fact. How convenient that Southwest has secret "rules" that aren't specifically spelled out to the customer in email. I've also found out that speaking to people at SWest is meaningless. I spoke to Fernando in Customer Relations 214-792-4223, Sheila, Customer Service Manager (ID 62 in Phoenix, AZ), Dell in Reservations (ID 95 in San Antonio, TX) and got nowhere. In the end, Swest got my money from the airfare paid for a previous personal ticket that I couldn't use due to a change in my business travel schedule ($200.00+), and wouldn't honor the voucher it sent me. Three people at Southwest couldn't do anything about the situation because evidently they're all helpless, so here's what one person can do, that one person being me:
1. Choose other airlines for business and personal travel in the future. I travel extensively for business and will stay with the other airlines. I will specifically avoid SWest.
2. Tell friends and family to not fly SWest, and,
3. Add this complaint email as a post to social networking sites, particularly the consumer sites, warning people that SWest doesn't honor its vouchers. This should help spread the word.
Nice Job Southwest, the organization that has invalid voucher features and lousy customer support - I hope you're happy you could pocket my money in the end. I'll be more than happy to stick it to your wallet in return by alerting people to the truth.