Priceline.com Complaint - Deceptive practices and hidden charges
NORWALK, CONNECTICUT -- PRICELINE - BUYER BEWARE!!!!!!!!!
Using Priceline may look like a good deal at first, but beware: they use deceptive practices to load your bill.
When making a bid on a hotel, the taxes and fees can add up 1/3 of the price you bid or MORE. If you bid 60.00 you will pay 85.00. But here is how they really *bleep* you over.
There is a small box buried in a lot of busy text to purchase travel insurance. You have to uncheck that box so you aren't charged a percentage of the bid for travel insurance. At that point (after unchecking the checkbox) and you click submit, but forget to type your zipcode or something, the page returns with a prompt to fill in your zipcode... (but they sneak that check box back in...) The UI is so bad and so confusing, chances are you will submit without filling in something and re-submit without being aware that the travel insurance box (by default) has been re-checked.
Finally, if you contact Customer Service, be prepared to speak to someone from India who doesn't gives a rat's ass about customer service. They will just repeat over and over again, that there is nothing they can do and it's all explained in the "Terms and conditions."
And, if you ever do decide to file a travel insurance claim....you will see that there really is no travel insurance...you will have to go to a third party company, called "BerkeleyCare" and file a claim. You may as well be filling out an IRS tax audit, as you will need to supply copious amounts of paper work supporting the claim. Only certain cases apply, such as accident or death. Simply being late or deciding to go on another date, does not qualify. It can take months to actually be refunded, so don't expect to rebook on the funds you used to book through Priceline.
This company is so predatory...it's not worth using them, because one day, you will draw the short straw. Remember, the house always wins. If you think you got a good deal today, they will find a way to get it back from you.
Best to use Kayak if you must stay in a hotel... Or, try http://www.airbnb.com for an alternative to hotels.
More Reviews on Priceline.com: