Alaska Airlines Complaint - Seat Reservation
Last August 26, 2009, I made reservations and purchased three tickets through Priceline for my grandson, daughter, and me for a trip to Washington DC in March of 2010. This is a special event, for my grandson was selected to represent his school at a national leadership conference. My daughter and I were going to enjoy DC together while my grandson spent the week at the conference, and then have a day together before we returned to Seattle. At the time of the reservation I thought I had made seat reservations, row 16 D, E and F. When I checked our reservation on January 21, 2010, the seats had been changed to Row 28, D, E, and F. Today, February 1, 2010, The seats had been changed to a seat for my daughter in 28E; no seats were listed for my grandson or for me. I checked the seating chart; no seats together were available. I called Alaska and was told that because I had used Priceline I was not guaranteed the seating I had initially selected. A seat for my grandson then was assigned then next to his mother, but I was seated separately.
I object to this treatment for three reasons:
1. I booked through Priceline because Priceline and Alaska have made a public advertisement stating the advantages of their booking connection.
2. At no time was I advised that the seats were not available because I used Priceline to book the fares. If treatment is different through Priceline then the public needs to be so advised.
3. The seats were booked together; we should be seated together.