Candy Warehouse Complaint - A Very Disappointed Little Princess
EL SEGUNDO, CALIFORNIA -- Several weeks ago my five-year-old daughter and I found cute, little, green gummi frogs on candywarehouse.com. These candies were perfect for her Princess and the Frog birthday party. We ordered them for the loot bags. The package arrived and upon opening it, I immediately noticed that one of the two bags was torn open. I phoned the company on the spot to tell them. The man was polite and did issue me a refund for that open bag. Saturday morning arrives and my daughter and I sit down to fill the party bags with frogs. My daughter popped one in her mouth and immediately made a yucky face as she clearly struggled to chew the frog candy. I then put one in my mouth and noticed right away that this gummi frog was like no gummi candy, bears or worms, that we have ever had before. We both threw the candy out into the trash. These gummi frogs are terribly difficult to chew and I honestly don't see how a young child would even be able to swallow one. It is certainly a food that as a mother, I would be concerned about as a choking hazard for small children. I phoned the company back on the spot. It was a Saturday and they were closed. We clearly could not give these candies to children so we were off to plan B. My daughter and I were off to the party store to shop for items to fill loot bags for her guest. I phoned today, Monday morning to ask for a refund. I'd be happy to return the bag so they know that we absolutely did not use the product. The man needed to call me back and when he did, he told me that I could not have a refund. I am a customer that bought a product that is not edible but the company does not care that you paid for something that you can not eat. If you are thinking about purchasing a candy product from this company, please know, from my bad experience, that customer satisfaction may not be the end result. It is a chance that I would not be willing to take. Their website states that "...a friendly candy elf will return your telephone call..." The elf that called me said "NO REFUND."