Orbitz Complaint - Orbitz customer service agents have no clue
I used Orbitz to buy 5 tickets for my inlaws to visit from Argentina. The itinerary was Buenos Aires, Atlanta, Los Angeles on Delta and Los Angeles to Phoenix on US Airways.
The first problem that cropped up was that US Airways changed their flight from LAX to PHX. They had them on a flight that left 30 minutes after arriving in LAX. I called Orbitz and the agent explained to me that it was a "legal connection". I asked her how anyone could get off a plane at one terminal, get on a bus to another terminal, go through security, and get to the gate in 30 mins. It took almost 20 minutes until she finally figured out that it was an impossible connection and they rebooked them on a later flight.
On the day of departure, Delta was delayed out of Buenos Aires 1hr 45 mins. I saw that they would not make their connection in Atlanta to LAX and called Orbitz. The agent to put it kindly, was not the sharpest knife in the drawer. She proceeded to tell me that there was no problem since the flight went on to LAX and they would not be getting off the plane. I asked her is she was looking at the same Delta reservation that I was looking at where it said "note plane changes in Atlanta". She said it did not matter because they would not be getting off the plane. I then asked if somehow the plane was going to magically change from a 767 to a 757 with the passengers on it.
To say that she was completely clueless and totally inept at her job is putting it mildly. I gave up after and hour on the phone.
I ended up calling Delta directly and spoke to a wonderful agent in international who booked my inlaws on a direct flight to PHX and it took all of 10 minutes to accomplish.
Orbitz has no clue about serving their customers once they get your money.
I will never ever use Orbitz again.